Refunds & Guarantee

We want you confident before you commit. Website builds are custom work, so our refund terms are built around the Design-First Guarantee below. This page explains how refunds work on services from Siterra.

The Design-First Guarantee

Every project starts with strategy and a design direction before we build out your full site. You review that direction first. If it isn’t right for you and we are unable to make it right through the revision rounds included in your package, you may request a full refund of your project fee before full build-out begins. The risk is ours, not yours.

What’s covered

• The one-time project fee for your selected package
• Refund requests made during the design-approval stage, before full build-out

What’s not covered

• Work completed after you’ve approved the design direction and we’ve begun full build-out, except where required by law
• Third-party costs paid on your behalf — such as premium domains, paid fonts, stock media, or paid integrations
• Add-on services that have already been delivered

Monthly care plans

Care plans are optional. First 30 days included. Monthly billing starts after the trial. Cancel before the first monthly charge at no cost. After billing begins, cancelling stops all future charges; we do not refund partial months unless there was a billing error.

How to request a refund

Email Hello@getsiterra.com with your business name and order details. We’ll confirm your request and process eligible refunds to your original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank.

Questions first

If something isn’t working for you, tell us before requesting a refund — most concerns are solved with a conversation and a revision. We’d rather make it right.